Fire Alarm Inside Sales Support

Job Category: 
Administration
Location: 
Montreal

We are currently looking for an energetic Fire Alarm Inside Sales Support/Accounts Coordinator to join our Montreal Team!

Provide on-going customer account support and monitors general account activities including scheduling and coordinating customer needs, invoicing and collections, receiving service calls and issue tracking.

Responsibilities:

 

  • Complete full-cycle account management processes
  • Establish, develop and maintain business relationships with internal and external customers
  • Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements
  • Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
  • Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
  • Provide assistance to sales team by generating deficiency quotes and pricing for clientele
  • Perform various administrative duties as required

Qualifications:

  • Minimum 3 - 5 years’ administration experience
  • Knowledge of NFPA Standards for Fire Detection and Protection is a strong asset
  • Ability to multi-task and work independently
  • Effective communicator with efficient organizational skills
  • Knowledge of Microsoft Office Suites Programs (PowerPoint, Word, Excel and Outlook)
  • Experience in the preparation of quotations and pricing
  • Bilingual in English and French is required

Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.