Service Coordinator/Scheduler

Job Category: 

We are hiring a Service Coordinator/Scheduler to join our Kelowna team!  As a Service Coordinator/Scheduler you can enjoy a rewarding and fast-paced career!

Nature & Scope

  • Prime objective is to assist manager/supervisor in all administrative tasks associated with the day-to-day operation of the branch
  • Scheduling technicians for pre-scheduled inspections, deficiency repairs and/or service work
  • Scheduling technicians for emergency service calls/repairs as requests arise
  • Coordinating with preferred subcontractors
  • Assist in preparation of quotes and proposals
  • Strive to maintain the highest level of customer satisfaction
  • Process all documents with accuracy and efficiency
  • Field request from customers for service calls
  • Contact customers to pre-arrange services


  • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
  • Ability to adjust to constantly changing priorities
  • Strong organizational skills
  • Good Customer Service skills
  • 2 year diploma in secretarial/administration or business program or equivalent work experience preferred
  • Industry Experience Preferred

Troy Life & Fire Safety one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 700 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy Life & Fire Safety Ltd.offers an excellent compensation package and a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.