Application Support Specialist

Job Category: 
Technical & Services
Owen Sound

Troy Life & Fire Safety Ltd. is excited to announce we are currently looking for an Application Support Specialist to join our team in Owen Sound, ON.

The Application Support Specialist provides Tier 1 application support to internal users nationally and is the first responder in providing internal support with issues relating to the company’s ERP (Enterprise Resource Planning) system.

Key Responsibilities:

  • Test new development in a Quality Assurance environment
  • Monitor application performance and identify application issues; complete troubleshooting processes as required
  • Ensure accurate documentation of support processes
  • Complete other application support tasks as required


  • Demonstrated problem-solving capabilities
  • Ability to prioritize tasks
  • Advanced computer capabilities and proficiency with Microsoft Office Programs
  • Ability to understand all aspects of ERP systems
  • Experience in ERP system support considered a strong asset

Why Work with Troy?

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse Call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 750 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005