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Welcome to Troy Life & Fire Safety

We Know that Patience, Compassion and Kindness are All Contagious, Too.

Life Safety is at the very core of our business and we want to assure you that we have implemented enhanced safety protocols to protect our customers and our employees during this COVID-19 pandemic. Health and safety is a priority at all stages of our operations and at the heart of all decisions being made.

Many communications have been shared from provincial and federal leaders as we collectively try to flatten the curve. Provinces recently started declaring what they considered essential services, and for all those that have done so thus far, the life safety services that we provide are included in those lists. For example, one such message recently communicated in part that:

“Businesses that provide support and maintenance services including urgent repair, to maintain the safety, security, sanitation and essential operation of institutional, commercial industrial and residential properties and buildings, including, property management services, plumbers, electricians, custodial/janitorial workers, cleaning services, security services, fire safety and sprinkler systems."

What We Are Doing

We take this responsibility very seriously and want to assure you we proceed with the utmost care. We are closely monitoring information from the World Health Organization and the Centers for Disease Control and Prevention regarding the spread of the virus. Our focus is to ensure we maintain our normal high level of service while taking appropriate measures to minimize risk. Our commitment to you remains steadfast. We have business continuity plans in place, and we understand service schedules for many customers may need to be adjusted.  We will be sensitive to those needs and flexible as this situation unfolds. We have protocols in place for our offices to receive service calls and process orders for parts and systems.

Here's what we're doing to protect you and our employees:

  • We are instructing employees who feel ill to stay home and consult their local Public Health Agency.
  • We are urging all employees to be vigilant about frequent hand washing and using proper hand sanitizers before entering any facility.
  • We ask that for those customers who are managing residential buildings, long term care or health care sites that are seeking service, to please notify us of any known health risks our employees may be exposed to.
  • Our team will be keeping the recommended safe social distance and will not be shaking hands, as suggested by the Public Health Agency of Canada.
  • Any employee returning from travel outside of Canada is being advised not to come into work and to self-isolate for 14 days as required by Public Health Officials.
  • We are closely following Public Health Agency guidelines and will implement any new direction received from Public Health Officials.

During this time, we also ask that you do not visit our offices if you:

  • are experiencing any of the following symptoms (mild or severe): Fever, Cough or difficulty breathing/shortness of breath
  • have travelled abroad in the last 14 days
  • live with someone who recently travelled abroad
  • have been in contact with someone known to have COVID-19 or who is experiencing symptoms similar to the Flu or COVID-19

I have asked my team to be adaptable and flexible in these challenging times, so we can maintain our high service standards for life safety equipment while prioritizing safety for everyone.

We value your business and we appreciate your support. If you have any questions, please do not hesitate to contact us.

Sincerely,
Jim McCoubrey Signature
Jim McCoubrey
President

National Accounts

We are one of the largest suppliers of life safety and property protection. We have offices across Canada, which means you can deal with one vendor regardless of where your locations are situated.

National Accounts

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Proudly Canadian & Employee-Owned

Troy Life & Fire Safety is proudly Canadian and 100% employee-owned, with 28 offices and 640 employees from coast to coast.

Troy Life & Fire Safety - A Canadian Company - 100% Employee Owned

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